Apply to be a mystery shopper

Come and join our team!

We’re a group of 35 passionate and friendly people who all believe in the importance of fantastic experiences and we work hard to continuously improve customer service to make the world just a little bit better. For the last 29 years, we have created bespoke, insightful and engaging mystery shopping and CX measurement programmes in the Retail, Leisure & Financial Services industry, and we’re extremely proud of what we’ve achieved – for us and for our many clients.

We are a family owned agency based in Heaton Mersey. In our office, you can expect to find a professional, fun and familial environment, where we all look after each other as part of the extended ABa family. In addition to your core salary, we also offer our employees access to a range of fantastic employee benefits – for example, our bi-annual bonus scheme, access to private healthcare & pension schemes (after 1 year of service) and we reward length of service with increased holiday allowance too!

Currently, we are on the lookout for the people who will be part of our family and part of the next generation of CX measurement. So if you feel that you’ve got a passion for service, a fascination for how behaviour can be changed and practices made a bit more perfect, a brilliance at designing websites that are easy to use, a keenness to use technology to drive efficiencies – or just want to take a step into a business and culture that sounds interesting – then apply for one of the roles below, or just send us a message.

Current Vacancies

We are looking for bright, warm individuals with great communication & administration skills to fill two vacancies:

  • Experience Team temporary position – recruiting now
    9-12 months contract to offer additional support during a period of maternity leave
  • Experience Crew – immediate start

Both roles sit within our Experience Team. These are predominantly administrative-based roles, providing essential support to the project lead, as well as having day to day contact with our Mystery Customers, and potentially client contact too (depending upon individual programme requirements). Salary between £18,000 - £23, 000 (depending upon experience), and we are happy to consider a part time / job share role.

If you are interested in joining our friendly, dynamic and hardworking Head Office team, please contact us with your CV or upload it below.

(.pdf/.docx/.doc, max. 2MB)

In all we do, we strive to make our world a happier one - for us, for our customers and for our customer's customer. We achieve a step change in service one assessment at a time knowing that each improvement, each development, and every act of kindness has a positive impact on the lives it touches.

Mystery Shopping

If you would like to apply to be a mystery shopper, please complete the application form.

We are looking for mystery customers to complete mortgage applications. Anyone who meets the eligibility and and successfully completes an assessment, will have the opportunity to be fast tracked through our standard application process. Please send an email to HSBC Applications if you are interested.

To meet the needs of a specific project, we are keen to receive applications from any female mystery shoppers in Southern Ireland who are comfortable assessing Luxury Beauty brands. Please complete the application form and send an email to Katie.