Apply to be a mystery shopper

Seeking Administrator with excellent communication and organisation skills

Our company:

ABa Quality Monitoring Ltd is a specialist provider of Mystery Customer Services and customer experience measurement tools. Through the design and implementation of bespoke programmes, we offer our clients an in-depth understanding of their customer experience.

Established in 1990, ABa is a friendly family run business and over the last 26 years, the business has grown almost entirely through referral, with its 'family' having grown to 54 employees, and a client list that boasts over 50 leading names in the Retail, Leisure & Financial industries.

The vacancy: Experience Crew (also known as Administrative Assistant / Marketing Assistant)

This role is principally involved with office-based activities and involves the majority of day-to-day Assessor contact. The Experience Crew provide essential day to day support to the Experience Champion/Director; being responsible for the allocation & completion of Assessor fieldwork to deadline, trouble-shooting problems with visit scheduling, ensuring the quality of data passed to clients, and printing & despatch of client results (and other administrative support duties - under the direction of other team members)

There is the potential, for the right person, for this role to develop into a more senior position on the team (Experience Advocate & further.)

Specific Knowledge, Skills and Qualities

Our employees come from many different backgrounds and have a range of qualifications. Whilst there are no set criteria for this role (in terms of specific qualifications), we are looking for:
  1. Excellent communication skills - verbal & written (spelling and grammar)
  2. Excellent organisational skills/ability to prioritise and cope with clients' changing needs
  3. Strong work ethic, drive and enthusiasm
  4. Knowledge & competency with Microsoft Office
  5. Pro activity in seeking more responsibility/increase remit of role
  6. Ability to work well under pressure & as part of a team
  7. Full clean driving license desirable (but not essential)


£14.5K to £17.5K per annum dependent on experience Profit related bonus scheme Private Health care and contributory pension schemes available (following 1 year's full employment) 30 days holiday allowance (inc. bank holidays) - additional holidays after 2 and 5 years of service.

Application Process:

If you are interested in joining our friendly, dynamic and hardworking Head Office team, please contact us with your CV or upload it below.

(.pdf/.docx/.doc, max. 2MB)