With our company's roots firmly established in service and mystery shopping, our business has grown organically as well as in direct response to client needs. We have extended our core business to cover video mystery shopping, compliance audits, voice of customer (NPS), customer effort and colleague training; and the list keeps on growing!
As the nature of the customer has evolved, our client's needs have changed too. Never resting on our laurels, we have always been industry leaders. We offer our clients the most relevant and up to date solutions, and have a number of like-minded international partners to ensure we offer a full range of customer experience research tools to give our clients insight into the 'whole customer'.
We help our clients gain clarity of vision across every customer touch point, in any industry sector.