Our Mystery Customer and Assessor teams are some of the best and most highly-trained in the industry – hand-picked, well-briefed, insightful, and fully equipped every time they go out into the field. We see our Assessors as part of our family, not as names on a database. We invest in them, and in their education of our clients’ requirements, standards, policies and culture, and run regular Roadshows to engage, educate and gain unique face to face feedback from them. By ensuring that our Assessors are the best, and deploying them in small and focused teams, we ensure that the information we get is as precise, relevant and actionable as possible.