Danielle Sones

Danielle Sones

Working with Insights and Operational Teams, creating bespoke mystery shopping and customer experience programmes to drive business and customer-centric goals.

Publications

Sales Through Service

Customer Experience Mystery Shopping

Sales Through Service

Danielle Sones

Managing Director

ABa Pulse: Supermarket Focus

ABa Pulse Mystery Shopping

ABa Pulse: Supermarket Focus

Danielle Sones

Managing Director

Mystery Shopping Q&A with our MD

Mystery Shopping

Mystery Shopping Q&A with our MD

Danielle Sones

Managing Director

How can Mystery Shopping help my business?

Mystery Shopping

How can Mystery Shopping help my business?

Danielle Sones

Managing Director

In an age of readily available customer data, why use Mystery Shopping?

Mystery Shopping

In an age of readily available customer data, why use Mystery Shopping?

Danielle Sones

Managing Director

Where does Mystery Shopping fit in the Customer Experience measurement toolbox?

Customer Experience Mystery Shopping

Where does Mystery Shopping fit in the Customer Experience measurement toolbox?

Danielle Sones

Managing Director

NPS Retail: What Do All Promoters Have in Common?

NPS Voice of Customer

NPS Retail: What Do All Promoters Have in Common?

Danielle Sones

Managing Director

Opinion: It's time to re-reset service delivery for excellence

Customer Experience

Opinion: It's time to re-reset service delivery for excellence

Danielle Sones

Managing Director

I Tried to Book a Flu Vaccine

Customer Experience

I Tried to Book a Flu Vaccine

Danielle Sones

Managing Director

Is Mystery Shopping Still Relevant in a World Governed by Data

Mystery Shopping

Is Mystery Shopping Still Relevant in a World Governed by Data

Danielle Sones

Managing Director

A Partnership of Exceptional Quality

Customer Experience Mystery Shopping Voice of Customer

A Partnership of Exceptional Quality

Danielle Sones

Managing Director

Top tips for developing a successful Mystery Shopping Programme

Mystery Shopping

Top tips for developing a successful Mystery Shopping Programme

Danielle Sones

Managing Director

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