Danielle Sones

Danielle Sones

Working with Insights and Operational Teams, creating bespoke mystery shopping and customer experience programmes to drive business and customer-centric goals.

Publications

What is Mystery Shopping?

Mystery Shopping

What is Mystery Shopping?

Danielle Sones

Managing Director

The Value of Mystery Shopping

Mystery Shopping Customer Experience

The Value of Mystery Shopping

Danielle Sones

Managing Director

The spirit of Christmas future: technology, human interaction, or both?

Customer Experience

The spirit of Christmas future: technology, human interaction, or both?

Danielle Sones

Managing Director

Sales Through Service

Customer Experience Mystery Shopping

Sales Through Service

Danielle Sones

Managing Director

ABa Pulse: Supermarket Focus

ABa Pulse Mystery Shopping

ABa Pulse: Supermarket Focus

Danielle Sones

Managing Director

Mystery Shopping Q&A with our MD

Mystery Shopping

Mystery Shopping Q&A with our MD

Danielle Sones

Managing Director

How can Mystery Shopping help my business?

Mystery Shopping Compliance Audits

How can Mystery Shopping help my business?

Danielle Sones

Managing Director

In an age of readily available customer data, why use Mystery Shopping?

Mystery Shopping

In an age of readily available customer data, why use Mystery Shopping?

Danielle Sones

Managing Director

Where does Mystery Shopping fit in the Customer Experience measurement toolbox?

Customer Experience Mystery Shopping

Where does Mystery Shopping fit in the Customer Experience measurement toolbox?

Danielle Sones

Managing Director

NPS Retail: What Do All Promoters Have in Common?

Net Promoter Score (NPS) Voice of Customer

NPS Retail: What Do All Promoters Have in Common?

Danielle Sones

Managing Director

Opinion: It's time to re-reset service delivery for excellence

Customer Experience

Opinion: It's time to re-reset service delivery for excellence

Danielle Sones

Managing Director

I Tried to Book a Flu Vaccine

Customer Experience

I Tried to Book a Flu Vaccine

Danielle Sones

Managing Director