Placement: Experience Crew

Our company:
ABa Quality Monitoring Ltd is a specialist provider of Customer Experience (CX) Measurement tools, working with a range of clients across Retail, Leisure and Financial Services. Some of our current clients include Jet2Holidays, Post Office, Well Pharmacy, Estee Lauder Group, Fortnum & Mason, Ambassador Theatre Group & HSBC.

Through the design and implementation of bespoke Customer Experience Measurement programmes, we offer our clients an in-depth understanding of their customer experience. Established in 1990, ABa is a friendly family run business, based in Heaton Mersey. Over the last 29 years, the business has grown almost entirely through referral, with its ‘family’ having grown to 45 employees.

The vacancy: Experience Crew
This role primarily comprises office-based activities and involves most of the day-to-day contact with our Mystery Customers. The Experience Crew provide essential day to day support to the Experience Champion/Director. The role itself is varied, with each Crew member delivering against individual programme requirements, with every member of our ABa ‘family’ developing their role to suit the changing needs of our business.

Specific skills and qualifications
First and foremost, the right candidate will be:

  • Bright, warm, and an excellent communicator (both verbal and written).
  • A team player

They will also have:

  • An excellent work ethic, a can-do / pragmatic attitude and an enthusiasm to get the most of their placement by proactively developing their role within our business.
  • Knowledge and competency with Microsoft Office

Up to 18K per annum
30 days holiday allowance (inc. bank holidays)

Placement timings
Start date: May/June 2020 (but flexibility available) Duration: 12 months (potential to extend if interest on both sides)

Application process
Please send your CV and covering letter to This email address is being protected from spambots. You need JavaScript enabled to view it..