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Kate Jacobson Managing Director
Conrad Jacobson Director of Technology
Danielle Sones
ABa

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Mystery Shopping
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Opinion: It’s time to re-reset service delivery for excellence
I tried to book a flu vaccine…
Is Mystery Shopping still relevant in a world governed by data?
A Partnership of Exceptional Quality
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CIM - Chartered Institute of Marketing ICS - Institute of Customer Service MRS - Market Research Society ESOMAR MSPA - Mystery Shopping Professionals Association
ISO 9001:2015, ISO 27001:2013, ISO 14001:2015 & ISO 22301:2012 Certified

ABa Quality Monitoring Ltd,

6 Riverview, The Embankment, Stockport, SK4 3GN

0161 431 1234 / +44 161 431 1234

Illustrations by Josh Knowles

© 2019 ABa Quality Monitoring Ltd