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Kate Jacobson Managing Director
Conrad Jacobson Director of Technology
Danielle Sones
ABa

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What is CES?
In an age of readily available customer data, why use Mystery Shopping?
What is CSAT?
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CIM - Chartered Institute of Marketing ICS - Institute of Customer Service MRS - Market Research Society ESOMAR MSPA - Mystery Shopping Professionals Association
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ABa Quality Monitoring Ltd,

6 Riverview, The Embankment, Stockport, SK4 3GN

0161 431 1234 / +44 161 431 1234

Illustrations by Josh Knowles

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