A case study of one client’s experience with ABa
Driving employee engagement ...
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 |
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over 2.9m |
99 out of 100 |
20,300+ |
| page views per annum by frontline managers on the client reporting site. Reporting is tailored to all levels, from CEO to shop floor | at least once a week & they all log in every fortnight. It provides a valuable tool to drive excellent customer service | emails have been sent between ABa and the frontline management team, helping them improve the customer experience |
As well as the core programme, ABa has completed 130 ad hoc projects, covering 23 different key customer touch points and gathered competitor intelligence, helping our client shape and deliver service strategy.
| We also help our client with... |
In 2015, we have completed ... 36,000+ assessments
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 Online |
 Dining |
 Financial |
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 Retail audits |
 Point of sale |
 Contact centres |
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