Contact Centre Monitoring

Evaluation of telephone, web chat, email and social media customer contacts. Our fantastic Tech Team continuously modify, design and innovate to give us the most up to date methods for capturing, evaluating and reporting on service standards. We build each programme to best fit the individual make-up of our clients’ Contact Centre, utilising tools that we have specifically built for the job.

  • In house recording booths
  • Remote dial in and recording facility, allowing ABa Mystery Customers to complete calls from anywhere within the UK (and abroad)
  • Remote dial in and auto record of real customer calls (in line with Data Protection Act 2018)
  • Two way recording for both outgoing and incoming calls, including call backs