Mystery Shopping

If you would like to apply to be a Mystery Shopper, please complete the application form.

Head Office

We’re a group of 35 passionate and friendly people who all believe in the importance of fantastic experiences and we work hard to continuously improve customer service to make the world just a little bit better. Since 1990, we have created bespoke, insightful and engaging mystery shopping and CX measurement programmes in the Retail, Leisure & Financial Services industry, and we’re extremely proud of what we’ve achieved – for us and for our many clients.

We are a family owned agency based in Heaton Mersey. In our office, you can expect to find a professional, fun and familial environment, where we all look after each other as part of the extended ABa family. In addition to your core salary, we also offer our employees access to a range of fantastic employee benefits – for example, our bi-annual bonus scheme, access to our pension scheme and private healthcare (after 1 year of service) and we reward length of service with increased holiday allowance too!

We are always keen to hear from people who could become part of our ABa family and part of the next generation of CX measurement. So if you feel that you’ve got a passion for service, a fascination for how behaviour can be changed and practices made a bit more perfect, a brilliance at designing websites that are easy to use, a keenness to use technology to drive efficiencies – or just want to take a step into a business and culture that sounds interesting – then get in touch.

If you are interested in joining our friendly, dynamic and hardworking Head Office team, please upload your CV below.

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