Head Office

We’re a group of passionate and friendly people who all believe in the importance of fantastic experiences and we work hard to continuously improve customer service to make the world just a little bit better. Since 1990, we have created bespoke, insightful and engaging mystery shopping and CX measurement programmes in the Retail, Leisure & Financial Services industry, and we’re extremely proud of what we’ve achieved – for us and for our many clients.

We are a family owned agency based in Heaton Mersey. In our office, you can expect to find a professional, fun and familial environment, where we all look after each other as part of the extended ABa family. In addition to your core salary, we also offer our employees access to a range of fantastic employee benefits.

We are always keen to hear from people who could become part of our ABa family and part of the next generation of CX measurement. So if you feel that you’ve got a passion for service, a fascination for how behaviour can be changed and practices made a bit more perfect, a brilliance at designing websites that are easy to use, a keenness to use technology to drive efficiencies – or just want to take a step into a business and culture that sounds interesting – then get in touch.

If you are interested in joining our friendly, dynamic and hardworking Head Office team, please upload your CV below.

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Mystery Shopping

If you would like to apply to be a Mystery Shopper, please complete the application form.

Financial Advice Mystery Shopping

The all-inclusive fee for this assessment is £200. The assessment involves an in-depth financial advice query, discussing your savings and investment needs and goals and/or discussing your need for protection for yourself and family in the event of death, critical illness, or loss of income To qualify for this advice, you will need to have evidence of £100,000 or more in liquid savings or investments/available to invest (savings etc. and not currently held in property or business investments or in a pension) At the end of the full journey you will have the option to receive an in-depth report detailing financial/investment/protection advice based on your personal circumstances that is worth £300 to £420

Mortgage Mystery Shopping

The all-inclusive fee for this assessment is £120, plus a £20 bonus for completing the full application within the specified timeframe. The assessments are scenario based which means you don’t need to fully agree to take out the mortgage, but you do need to complete the full mortgage application using your genuine financial circumstance. The assessment can be up to three visits to the branch to go through a full mortgage application.