We build bespoke CX dashboards that give our clients easy, real-time access to their customer metrics - all in one place. This can include data from Mystery Shopping or Customer Experience measurement programmes, internal business KPIs, relevant public APIs, or a blend of all three.
Every dashboard is custom-built. We work closely with each organisation to understand who needs to see what, and how best to present the data for maximum clarity, understanding and engagement.
The result is a single source of truth for customer measures across each business, helping our client’s put the customer at the heart of everything they do.
- Clear, easy-to-navigate platform, with unlimited user access
- Reliable insight your leadership team can act on
- Trusted feedback and support for your frontline service teams
- Rich commentary tied to every customer experience
Performance Overview
Everything in one place. Your dashboard gives you a clear, up-to-date picture of your performance, so you and your team always know where things stand and what needs attention.
Operational Focus
Drill down to where it matters. Whether you are looking across regions, areas or individual sites, your reporting is structured around the way your business works, making it easy to spot what is going well and where to focus your energy next.
Individual Visit Reports
The detail behind every visit. Each report gives you an honest, carefully written account of the customer experience, including Assessor commentary, scores and highlights. Always constructive, always focused on helping your team improve.
Action Plans
Turn insight into action. Teams can log priorities, assign owners and track progress, all in the same place as the results. So, nothing gets lost, and everyone knows what the next step is.
Scores & Analytics
Clear scoring, trend data and performance comparisons give you the full picture, with the context you need to celebrate progress, identify patterns and make confident decisions. Where it adds value, we also offer text analytics, turning open-ended responses into meaningful themes at scale.
Media
Add another dimension to your results. Where relevant to your programme, photos, audio and video can be uploaded alongside visit reports providing additional context and bringing your findings to life.
See it in action
Reporting that works the way your organisation does. A platform built for you. Your reporting site is built from the ground up to reflect how your organisation works.
Bespoke app design
We also design bespoke apps to support our client’s Head Office teams across a wide variety of roles and duties. These include Ops Team compliance checks, internal and competitive data capture via the organisation’s own employees, and both colleague training and evaluation.
Each app we create is built from the ground up for the specific needs and culture of the client. We ensure that every app we build is designed to be inherently flexible and agile, so we can easily and rapidly adapt to changing client requirements.
