Danielle Sones

Working with Insights and Operational Teams, creating bespoke mystery shopping and customer experience programmes to drive business and customer-centric goals.

Publications

Customer Experience

I Tried to Book a Flu Vaccine

Danielle Sones

Managing Director

Mystery Shopping

Is Mystery Shopping Still Relevant in a World Governed by Data

Danielle Sones

Managing Director

Customer Experience Mystery Shopping Voice of Customer

A Partnership of Exceptional Quality

Danielle Sones

Managing Director

Mystery Shopping

Top tips for developing a successful Mystery Shopping Programme

Danielle Sones

Managing Director

Customer Experience Mystery Shopping Voice of Customer

5 key questions to ask your prospective suppliers

Danielle Sones

Managing Director

Customer Experience Mystery Shopping Voice of Customer

Customer Experience Measurement Tools

Danielle Sones

Managing Director

Customer Experience

Let's be honest it's hard being human in service

Danielle Sones

Managing Director

Voice of Customer

A Positive Voice of Customer

Danielle Sones

Managing Director