Testimonials

We have now been working with ABa for a couple of years, and I cannot imagine how we went through our in-house customer service program without their supportive data and feedback for so long before hand. The service provided is totally tailored to our business’ ever-changing needs and range, and the information we get on a monthly basis gives us the insight we need to progress towards our goal of providing our loyal and new customers with excellent service and unforgettable shopping experience.

ABa provide an invaluable missing link between successfully carrying out programme deliverables and really engaging the end users of the programme. This engagement is key in driving positive change within any organisation. My experience of working with ABa is extremely positive, with every member of the ABa family offering complete commitment, dedication, professionalism and personality - the cornerstones of any beneficial, long-lasting clientagency partnership.

My go-to mystery shopping company. Fees are better than average, all staff are brilliant and always ready to help, and they have some great clients. Briefs are comprehensive and very clear, with full explanation of scoring criteria for each assessment. Payment is quick and reliable. I’ve been an ABa assessor for many years and look forward to being so for many more. HIGHLY recommended!

ABa have been supporting our organisation for the last 8 years, providing our mystery shopping programme: call listening; reviewing letters to customers and monitoring compliance in store. They have supported me in pulling together annual plans and are always very adaptable to last minute requests and thorough in everything they do.

My experience of working as a mystery shopper, on behalf of ABa Quality Monitoring, is excellent. They are always really friendly, helpful and professional and always offer a great service. They pay your invoices really quickly too. They also offer first refusal to me if I have completed a job for them in the past, which always makes me feel valued as a contractor working on their behalf. I’d definitely recommend them to others based on my experience.

We have been working with ABa for several years and from the outset the level of service has been at a consistently very high standard. Dawn and the team are extremely professional and thorough, and always go the extra mile to ensure that they deliver on our research needs.

ABa has a great team ethos delivering objective and compassionate mystery shopping research that can support change both in the operational delivery as well as the strategic customer journey offer. They are easy to work with and have a true partnership approach, always seeking to understand the culture and priorities of the business and become an extension of the internal team in my experience, which is rare. As such they are always flexible to support in any way they can but are also challenging to ensure they give the external view to seek improvement.