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  3. The Value of Mystery Shopping

The Value of Mystery Shopping

  • Danielle Sones
  • December 2, 2024
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To find out more about how we can help any organisation develop and improve their customer’s experience, get in touch!

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  • Mystery Shopping
  • Customer Experience
Danielle Sones

Danielle Sones

Working with Insights and Operational Teams, creating bespoke mystery shopping and customer experience programmes to drive business and customer-centric goals.

Categories

  • ABa Pulse
  • Customer Effort
  • Customer Experience
  • Customer Satisfaction
  • Mystery Shopping
  • NPS
  • Voice of Customer

Recent Publications

How Mystery Shopping Delivers ROI Through Better Customer Experience

How Mystery Shopping Delivers ROI Through Better Customer Experience

AI and Mystery Shopping: What's Next for the Industry

AI and Mystery Shopping: What's Next for the Industry

Understanding Compliance Audits and the Role of Technology

Understanding Compliance Audits and the Role of Technology

Understanding Digital Mystery Shopping: A Complete Introduction

Understanding Digital Mystery Shopping: A Complete Introduction

Back to Basics: People & Customer Service Still Win in Retail

Back to Basics: People & Customer Service Still Win in Retail

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Publications

  • How Mystery Shopping Delivers ROI Through Better Customer Experience
  • AI and Mystery Shopping: What's Next for the Industry
  • Understanding Compliance Audits and the Role of Technology
  • Read more ...

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