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  3. The Value of Mystery Shopping

The Value of Mystery Shopping

  • Danielle Sones
  • December 2, 2024
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To find out more about how we can help any organisation develop and improve their customer’s experience, get in touch!

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  • Mystery Shopping
  • Customer Experience
Danielle Sones

Danielle Sones

Working with Insights and Operational Teams, creating bespoke mystery shopping and customer experience programmes to drive business and customer-centric goals.

Categories

  • ABa Pulse
  • Customer Effort
  • Customer Experience
  • Customer Satisfaction
  • Mystery Shopping
  • NPS
  • Voice of Customer

Recent Publications

Financial Services: Mystery Shopping Matters

Financial Services: Mystery Shopping Matters

Building Traveller Trust Through Mystery Shopping

Building Traveller Trust Through Mystery Shopping

What Mystery Shopping Reveals About the Best UK Supermarkets for Customer Experience

What Mystery Shopping Reveals About the Best UK Supermarkets for Customer Experience

How Mystery Shopping Delivers ROI Through Better Customer Experience

How Mystery Shopping Delivers ROI Through Better Customer Experience

AI and Mystery Shopping: What's Next for the Industry

AI and Mystery Shopping: What's Next for the Industry

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Publications

  • Financial Services: Mystery Shopping Matters
  • Building Traveller Trust Through Mystery Shopping
  • What Mystery Shopping Reveals About the Best UK Supermarkets for Customer Experience
  • Read more ...

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