Danielle and her team at ABa provided meaningful actionable data to map an overview of store performance against clear key service metrics. We then worked in partnership with ABa to develop a clear service cycle with dashboards and insights that are continuing to help our Retail teams identify wins and learn across service, week in week out, with practical support to help improve performance. Service scores have risen year on year and the customer experience is continuing its positive journey with their help. In everything that ABa has worked with us to achieve, they’ve embodied not only an understanding and commitment to exceptional service, but also a spirit of collaboration and partnership.