Mystery Shopping Customer Experience
What Mystery Shopping Reveals About the Best UK Supermarkets for Customer Experience
Danielle Sones
Working with Insights and Operational Teams, creating bespoke mystery shopping and customer experience programmes to drive business and customer-centric goals.
Publications
Mystery Shopping Customer Satisfaction
How Mystery Shopping Delivers ROI Through Better Customer Experience
Mystery Shopping Customer Experience NPS
Understanding Digital Mystery Shopping: A Complete Introduction
Mystery Shopping Customer Experience NPS
Back to Basics: People & Customer Service Still Win in Retail
