Publications: Voice of Customer

The Truth Behind Mystery Shopping: Distinguishing Fact from Fiction

Voice of Customer NPS Mystery Shopping Customer Satisfaction Customer Experience

The Truth Behind Mystery Shopping: Distinguishing Fact from Fiction

Steph Bunn

Project Manager

The CX of the subscription box user

Customer Experience Voice of Customer

The CX of the subscription box user

Wanda Dunham

Project Administrator & Quality Team

NPS Retail: What Do All Promoters Have in Common?

NPS Voice of Customer

NPS Retail: What Do All Promoters Have in Common?

Danielle Sones

Managing Director

A Partnership of Exceptional Quality

Customer Experience Mystery Shopping Voice of Customer

A Partnership of Exceptional Quality

Danielle Sones

Managing Director

Celebrating Service Excellence

Customer Experience Mystery Shopping Voice of Customer

Celebrating Service Excellence

Megan Walker

Experience Champion

Are customer web chat facilities the future of problem solving

Customer Experience Voice of Customer

Are customer web chat facilities the future of problem solving

Megan Walker

Experience Champion

Does the UK Delivery Network Really Deliver a Great Customer Experience

Voice of Customer

Does the UK Delivery Network Really Deliver a Great Customer Experience

Megan Walker

Experience Champion

5 key questions to ask your prospective suppliers

Customer Experience Mystery Shopping Voice of Customer

5 key questions to ask your prospective suppliers

Danielle Sones

Managing Director

Customer Experience Measurement Tools

Customer Experience Mystery Shopping Voice of Customer

Customer Experience Measurement Tools

Danielle Sones

Managing Director

A Positive Voice of Customer

Voice of Customer

A Positive Voice of Customer

Danielle Sones

Managing Director