Publications

More Retailers Are Welcoming Dogs Into Their Stores but How Easy and Enjoyable Is the Experience

Customer Experience Mystery Shopping

More Retailers Are Welcoming Dogs Into Their Stores but How Easy and Enjoyable Is the Experience

Florrie Butterworth

Florrie Butterworth

Project Manager

What Is It Like to Be a Mystery Shopper?

Mystery Shopping

What Is It Like to Be a Mystery Shopper?

Joanna Shaw

Mystery Shopper

Opinion: It's time to re-reset service delivery for excellence

Customer Experience

Opinion: It's time to re-reset service delivery for excellence

Danielle Sones

Managing Director

I Tried to Book a Flu Vaccine

Customer Experience

I Tried to Book a Flu Vaccine

Danielle Sones

Managing Director

Is Mystery Shopping Still Relevant in a World Governed by Data

Mystery Shopping

Is Mystery Shopping Still Relevant in a World Governed by Data

Danielle Sones

Managing Director

A Partnership of Exceptional Quality

Customer Experience Mystery Shopping Voice of Customer

A Partnership of Exceptional Quality

Danielle Sones

Managing Director

Celebrating Service Excellence

Customer Experience Mystery Shopping Voice of Customer

Celebrating Service Excellence

Megan Walker

Experience Champion

ABa Pulse 2018-19 - Retail Roundup

ABa Pulse Mystery Shopping

ABa Pulse 2018-19 - Retail Roundup

Simon Walker

Experience Champion

Do Uk high steet variety stores offer more than just great prices

Customer Experience Mystery Shopping

Do Uk high steet variety stores offer more than just great prices

Megan Walker

Experience Champion

Are customer web chat facilities the future of problem solving

Customer Experience Voice of Customer

Are customer web chat facilities the future of problem solving

Megan Walker

Experience Champion

Do click and collect services really offer convenience

Customer Experience Mystery Shopping

Do click and collect services really offer convenience

Megan Walker

Experience Champion

Does the UK Delivery Network Really Deliver a Great Customer Experience

Voice of Customer

Does the UK Delivery Network Really Deliver a Great Customer Experience

Megan Walker

Experience Champion

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