Customer Experience Customer Satisfaction What is CSAT? Laura Blackmore Senior Project Development Manager
Mystery Shopping Social Responsibility and Mystery Shopping Dawn Hillson Director of Customer Service
Mystery Shopping In an age of readily available customer data, why use Mystery Shopping? Danielle Sones Managing Director
Customer Experience Mystery Shopping Where does Mystery Shopping fit in the Customer Experience measurement toolbox? Danielle Sones Managing Director
NPS Voice of Customer NPS Retail: What Do All Promoters Have in Common? Danielle Sones Managing Director
Customer Experience Mystery Shopping More Retailers Are Welcoming Dogs Into Their Stores but How Easy and Enjoyable Is the Experience Florrie Butterworth Project Manager
Customer Experience Opinion: It's time to re-reset service delivery for excellence Danielle Sones Managing Director
